I am normally a HUGE fan of Dunkin Donuts. They are fairly dependable for a quick coffee or a bagel. Over the last month, I have had a series of unfortunate experiences at various stores throughout the Boston area…
For instance, I went to a Dunkin Donuts in South Boston with a friend and we both placed orders. Mine was completed without error but my friends coffee was made wrong and they forgot to make her sandwich all together. She had to wait for 15 minutes to get her new coffee and food which made us late for work.
The next day I went to a Dunkin Donuts in Brookline and ordered the standard iced coffee. The person working did not understand English and I had to repeat myself 5 times…iced coffe with milk & sugar…. Even then, he made my coffee wrong. Finally, the following day I gave it one last shot at a Dunks close to the Chestnut Hill area. Again, the worker could barely understand what I was talking about and gave me a coffee so overloaded with sugar, it had to be thrown out.
My suggestion, implement touch screens so customers can place their own orders.
Coffee- 3 out of 4 stars ***
Service- 1 out of 4 stars *